General questions
At Sharsal, we use high-quality genuine leather sourced from reputable suppliers. Our leather products are crafted using top-grain or full-grain leather, known for their durability and luxurious feel.
Proper care and maintenance can extend the lifespan of your leather product. We recommend keeping it away from direct sunlight and moisture. Regularly clean it with a soft, damp cloth and apply a leather conditioner to nourish it.
All our leather products are meticulously handcrafted by skilled artisans. We prioritize craftsmanship and attention to detail to ensure the highest quality in each item we offer.
We make every effort to display the colors of our products as accurately as possible on our website. However, colors may vary slightly due to different monitor settings and lighting conditions.
We are committed to ethical practices and sustainability. Our leather is sourced from suppliers who adhere to ethical standards and regulations. We prioritize environmentally friendly and responsible manufacturing processes.
Other questions
We offer personalization and customization options for select leather products. You can add initials, names, or special engravings to make your item unique. Check the product details or contact our customer support for more information.
We have a hassle-free return and exchange policy. If you’re unsatisfied with your purchase, you can return it within 10 days of receipt for a refund or exchange. Please review our detailed return policy on our website for specific instructions and conditions.
Yes, we offer international shipping to many countries. During checkout, you can enter your shipping address to see if we deliver to your location. Please note that additional customs fees or duties may apply, which are the buyer’s responsibility.
Absolutely! Once your order is shipped, we will email you a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the courier’s tracking system.
We’re here to assist you. You can reach our customer support team through email at support@sharsal.com or by contact number +1 (647) 404-1588. We strive to respond to all inquiries promptly.
